Trouble Redeeming TeenHealthFX iTunes Card

Published: July 16, 2012
Dear Trouble Redeeming TeenHealthFX iTunes Card,

My daughter won an iTune gift card ($10) from at an ice skating event. The gift card provided a code and the website along with a phone number. We're trying to use the gift card to download some music. Please provide further instructions as to how use the gift card. I called the phone number provided and no one picked up the phone and it didn't go into an answering service. Regards,

Dear Trouble Redeeming TeenHealthFX iTunes Card,

We are sorry that you are having trouble using the gift card. If you go to the iTunes homepage scroll down to the very bottom of the page. You will see four Columns labeled with bold print on the top. The fourth column all the way to the right is titled “I Tunes Store.” In that column you will see a link “Redeem I Tune Gift Cards,” click on that link. This will bring you to a page where you will be asked to enter the gift code. It will be the number on the card that begins with XX. If you are using an iPad, iTouch or iPhone tap the iTunes icon badge and when the page comes up tape on the music section. Scroll all the way down and you will see a banner that says Redeem. Click on that banner and then enter the gift code.

I you are still having problems getting the gift card to work, call the number on the card again. TeenHealthFX is not sure why you were not able to get through before but we checked and the number is working. We recently moved to a new location and it is possible our phone system was down that day. Good Luck!